In the last part of 2005 into 2006 we had all of the windows in our house replaced. Things had changed a lot since we built our home in 1987, and we decided that new windows would help us save on our energy bills.
We also found that there was a huge difference in SOUND, as well. We can have pretty hard storms now and never realize it. It’s wonderful.
One of the things I like the best is that I can clean both sides of the windows from the inside, not having to dodge wasps, get up on ladders, etc. I WISH this meant my windows were always sparkling, but that’s a case of my being lazy. :0)
We had a problem with two of the windows recently. There was condensation between the layers of the windows after a rain. Due to stupidity on my part, I hadn’t kept up with the paperwork as I should have. I didn’t have the contract or the serial numbers of the windows. I only had a lifetime warranty and some other stuff. The local people were unable to find our paperwork and so had no record we had done business.
We made an appointment to go see them, taking what we had. We had a record of a check written to them, and one written by them to us. Before we went, I went through the folder one more time and a small note fell out of one of the brochures. It had one serial number on it!
Today she called and said they were able to find our records because of that one serial number! That means we ARE covered by the warranty despite my stupidity! A sales rep is coming Monday so that we can all be sure we know which windows have failed, match them up with serial numbers and whatever else is needed for replacement.
My faith is restored! Even though I failed in my responsibility to keep the proper paperwork, we chose a company who does a great job and stands behind their work. If you have a chance to do business with Window World, they deserve your business.
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