Last week I griped that our UPS driver left two packages on our robot at the bottom of the driveway instead of delivering them to us. He then reported that he left the packages “at the front door.” Since we didn’t know they were there, they stayed on the robot overnight. I finally went to check, since I was expecting the deliveries and there wasn’t anything at the door or the end of the garage, and found them.
I finally found an address I could use to email them. I provided the tracking numbers for both packages. I had done this before, but hadn’t received a reply, but I thought I would try again.
We got an email reply (!) that they had received our email and that someone would be getting with us. I thought, “yeah, right” Later on that day, I got a phone call from UPS!
The lady was nice. She commiserated with my problem. She said the drivers were personally responsible for their trucks, any maintenance, damage, etc., came out of their pockets. We agreed that since our driveway is long and steep, he probably decided it was too risky to try to drive up, though we’ve lived her for over 30 years and they have always delivered in the past. Fedex still does.
I did ask if there was anything else that could be done. If he would let us know we had a package, we could come down and get it. She suggested a lock box with a code might help. She said that usually an email is sent that a package has been delivered.
Though our problem remains, the fact that UPS emailed and then called is wonderful. Kind of restores my faith.
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