Health Shots
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I received a call from our local clinic awhile ago. The receptionist said they were having trouble verifying my new Humana card. She said there was a problem about my birthdate and my coverage. I called Humana to find there was an estimated 20 minute hold time. I then went on the website and found a chat option. After verifying that the information was correct, and also finding that proof of my coverage was a 20 page pdf, (arrrgh) I called the clinic back. I couldn’t get through, so left my number. (arrrgh)
They called back and I was passed from one person to another, but the lady who had called me still wasn’t available. (arrrrgh) The lady I was talking to went ahead and tried to help me. I told her what Humana had said. I told her that my birthdate hadn’t changed in almost 76 years now, and that my information on the card was correct, according to Humana. There was a number on the back of the card for any questions from the provider. The lady told me that my ID number was different. I read her what was on my card and she verified that was the number she was seeing. I told her that was the same number that was on the last statement I had received from Humana. She said they would call the number and see if they could resolve the problem.
I’ve had the same insurance for almost 11 years now. This is definitely under the categories: “nothing is ever simple” and “it’s always SOMETHING.”
End of rant.
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