I feel as if I’ve finally won the lottery this morning.
After two-plus-days of being shuffled from one ‘service agent’ to the next, repeating my problem from the beginning, having to provide all my personal information, account numbers, etc. over and over, being cut off, etc., I FINALLY found from about the 20th person at AT&T that our phone lines were actually put in by CenturyLink. I contacted them via chat, talked to Sara in customer service, who transferred me to Dana, in repair scheduling, who actually scheduled a repair technician to come out to our house next Thursday. She gave me a ticket number. I offered to pay for the service call, since we’re not a current customer, but she said there would be NO CHARGE. I took care to fill out their rating thingie after the chat ended, praising both of the ladies involved by name, and the company in general.
(My husband got so angry over the past two days just listening to MY end of the previous conversations that he was determined to go out and fix the lines himself – JUST the thing I was trying to avoid! Only the fact that the two-story ladder wasn’t tall enough to get to where one of the lines needed to be attached stopped him from trying on one line. I came in to try again on connecting with someone who could help and found neither our home phone or my cell were working! I panicked because I knew my husband might get into a dangerous situation on the 2nd downed phone line, but I managed to find the emergency button pendant thingie I got when we had ADT put in our security system. I hung that around my neck and went out to see if I could help. He was cutting down branches from a tree where the 2nd line was tangled, so I came back in to find the phones working again, and so got back on to fight with our problem. He got the tree branches down with loppers and a chain saw, managing to scratch up his arm pretty badly. He said he got the 2nd line back up. I did what I could to clean his wounds, and told him about the tech coming Thursday. He was pleased because he conceded it was beyond him to fix the 1st line.)
We solved a couple of other things yesterday, too, so we’re feeling exhausted, but still standing. We have Lunch Bunch in about an hour, plus a couple of errands after, but otherwise are hoping for a very quiet, calm day – at least until the storms are supposed to start, sometime after sunset.
Happy Friday.
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