Yesterday afternoon – after a year of trying to get it done – the wonderful guys at Window World of Fort Smith called, came, and installed replacement windows in two places for us.
We got the windows originally in 2005, I think, and we have been delighted. About a year ago, though, an upstairs window and the center one in our dining area got liquid between the layers during a storm.
Due to my stupidity, we had trouble proving to the company that they had, in fact, installed the windows originally. Finally, I was able to produce a small piece of paper that had a number on it. That turned out to be the serial number on one of our windows and they were able to locate our account and the information they needed through that to help us. Hooray!
Then the pandemic came and the world as we know it fell apart. Like everyone else, they had trouble staying safe, as people, and afloat, as a company. They were trying to create replacement windows for us.
I kept checking back with the nice office lady from time to time to no avail.
When I called last week, though, she told me she would check in the back to see if our windows were there and call me back. They were there!
We set up installation tentatively for late Tuesday afternoon.
Now we have brand new windows replacing the ones that lost their seal. I called the office this morning to thank them again for standing behind their warranty, getting the new windows made, and getting them installed for us.
This is a BIG CHECK MARK finally off the list – and – unlike all the rest – this one didn’t cost us anything. :0)
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