Last week I called to get our propane tanks filled up. (We have the main tank which is large and then a small one to bring heat to our shop.) It took me a full 20 minutes to get through the phone tree and then answer all the questions of the person in the call center.
I know that these are hard-working people, but I don’t understand why the people who TRAIN them can’t emphasize speaking in a straight-forward, simple manner as clearly as possible. (My husband hangs up immediately when he figures out he’s talking with someone in another country. He cannot understand them and quickly loses his temper.) I’m better, but I still get very frustrated at the canned speeches the workers must follow. The accent is heavy – with the em-PHA-sis on the wrong syl-LAB-ble and they ‘shotgun’ the canned stuff, understandably saying it as quickly as possible to get it over with. By the time I realize they have finished the canned stuff and finally asked a question, it’s hard to tune back in. Anyhow, by the time I finished ordering a fill-up for both tanks, I was exhausted.
The guy with the propane came yesterday. My husband went out to monitor the fill up. When he came back in, he was frowning. The guy only filled up the small tank for the shop. He said he hadn’t been authorized to fill up our main tank, so he couldn’t. We would have to call in again.
I gritted my teeth and called back yesterday. I have now ordered a fill up on the main tank (I THINK) and we have to wait another week.
Something that used to be so simple – a 5 minute call once a year – is now quite a challenge with the ‘improvements’ the company has made.
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