We have had our insurance coverage with Shelter Insurance for many years, absolutely loving its agent, Phil Hicks. Phil retired – I guess about a year ago now – and we were really upset.
We got invoices for our policies and paid them. I saw the picture of the new agent, Jason Hill, and signed up for an ‘account’ on the website, since it looked as if it would be an easier way to handle things. We hadn’t bothered to go to meet Jason.
My husband bought another gun and we needed to add the information to our gun policy. Jason was very nice, but was unable to read the CD my husband had made with the gun info on it. (We are definitely older than dirt :0) ) We emailed him the information, he processed it, sent me an email saying the invoice for the extra amount we owed was on the website, and I paid it.
My husband was still uneasy about how coverage was determined for our house, how they figured contents coverage, what the procedure was for handling a loss should we have one.
We called about going to see him yesterday, but he was on his way out the door to meet with another client. I talked to my husband today and he had decided we didn’t really need to talk to Jason.
When I went back in our office, the phone was ringing. It was Jason! He had made a note that we might be coming in today to talk with him and wanted to be sure he would be there when we came. We ended up talking on the phone, instead, about my husband’s concerns. Jason patiently answered all of my questions, acting as if he had all the time in the world. I now feel I am in control, and I know what to expect if we ever have to file a huge claim. I felt valued as a customer.
I relayed the information Jason gave me to my husband, so my husband’s concerns have been settled now, too. Our contents records are updated now, and we will take the records to the bank and put them into our safe deposit box, ready if we ever need them.
It’s wonderful to know that we have once again lucked out and have a man who takes his responsibilities seriously, values us as clients, and who will handle our needs with care.
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