Hostility

Popsugar

I’m feeling hostile and angry this morning. Yeah. Bummer.

I noticed the other day that the descriptions on my items on my Etsy page weren’t showing. I assumed it was a glitch and wrote a reminder to myself to check it out again later.

I put some new stuff on Etsy yesterday and discovered that my descriptions were still missing. The page on the right was simply empty. I had a picture, price and then reviews by customers underneath.

Sometimes my computer is wonky and things will show one way on one browser and another way on another browser. I use Firefox, so I checked my Etsy site using Chrome. Same problem. I tried rebooting my computer. Same problem.

I went through a long process and finally found a way to contact a real person on Etsy. I got on chat. She immediately wanted me to send her a screenshot of the page. I tried, but due to being inept on computer stuff, I was having trouble. So while she was checking on her end, I was trying various stuff trying to send her a picture. I finally managed to send her something, emphasizing that all the pages had the same problem.

After a bit, she came back on and told me that Etsy was ‘experimenting’ with moving the descriptions down on the page under the reviews. I checked my page and did, indeed, find the description. I checked several other pages and found the same thing. So the descriptions are THERE, just not where the shop owners or customers are expecting them to be. I asked if this would magically heal itself when the experiment was over. She couldn’t tell me.

So, part of me is relieved that the descriptions didn’t just go to LaLa Land, but the other part is hostile because

• I think Etsy should have told the shop owners involved that the experiment was being done and what that entailed, how long it would last, etc. rather than causing me panic.
• I think the experimenters should also have told the people on chat so that they would be in the know and could have told me what was going on right away, just in case the above notice had been ignored, saving THEM a bunch of hassle.
• I think they should be putting a notice on Etsy about the change so that customers aren’t inconvenienced. They want to get in and out quickly. If they can’t find information reasonably quickly, they go elsewhere.
• I’m still feeling stupid I had such a bad time trying to GET a Screenshot and then put it where the chat person could SEE it.

Not a happy start to my day. I’m old enough that I should be USED to feeling stupid by this point, but I still avoid it when I can…