A Bit of Progress This Morning

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My husband has been having a computer problem. As I understand it (only a relative term), he wants to delete a program on his computer and replace it with another one. The computer won’t allow him to do this. It says my husband doesn’t have ‘permission.’

He finally got on chat with Microsoft support and wanted me to type for him. (Since his strokes, he really has trouble, so this is an easy thing for me to do. The guy on chat asks a question – my husband dictates an answer – I type it. It becomes more troublesome as we go, though. My husband gets frustrated when the guy asks for something that doesn’t make sense to him. I type whatever my husband answers, and then the guy on chat gets confused. Things escalate. To say this becomes ‘stressful’ is an understatement. My contribution is to keep my mouth firmly shut and do or type what my husband says, trying to remain calm.

We got to the point where the Microsoft guy was saying the problem was beyond his scope, then my husband asked if he could help us add another user. He did that, and we thanked him.

So now my husband is wrestling with another part of the problem intensely, so I’m keeping a low profile at my computer while he mutters at his.

Now I’ll drive down to get the mail and fix us some lunch.

One step at a time…

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