I finally found a place to email UPS yesterday, after getting totally frustrated trying to call and actually talk to a real person. Their phone ‘trees’ only allow you to say certain things and the default is to frustrate you to the point you give up.
UPS used to deliver things to us all the time. Yes, our driveway is steep and sometimes bumpy, but they delivered and we were appreciative.
Fedex delivers to us all the time, smiling and really nice on this same driveway.
I checked on a couple of deliveries online yesterday and found that UPS said they had been delivered – “left at the front door on WEDNESDAY.” I checked again, just to make sure, and also checked on both side of the garage. Nothing.
I told my husband that I was going to check around the bottom of the driveway, though I hadn’t noticed anything when I went to get my massage. We drove down, and sure enough, there were TWO packages sitting on the back of the robot we built at the bottom of the driveway right off the street.
The packages had been there all night where anyone could have taken them. Since we were forecast to get rain, it was particularly frustrating.
I guess the driver who serves us has decided that he is not going to drive up our driveway anymore. If this is the case, it would be NICE if he would call us and tell us he has left a package, emailed us, sent us a text, left a flag on the robot, a note in the mailbox, a carrier pigeon – SOMETHING.
I wrote to UPS, just as a formality, really. The last time I wrote was when they left a humongous box (70+ pounds) containing my husband’s new over $2000 heavy computer. My husband and I practically killed ourselves trying to get the box into the back of the truck and then out again at the house, in the house, and into place in our office. UPS didn’t even bother to answer my email, so I’m not expecting much this time, over two ‘inexpensive’ items. I just refuse not to say ANYTHING when people don’t do what they say they will do.
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