We are cornering the market on character-building lately. This time it’s trying to get a phone line rehung that fell down into the yard during the last storm.
After the storm we initially called our electric company, Arkansas Valley Electric Co-Operative, because we weren’t absolutely sure whether we needed help with electrical lines or phone lines. The company sent a service man right over. We couldn’t have asked for better response time. He confirmed that the lines were phone lines, and told us the phone company would need to come out and fix them.
It took us forever (3 or 4 days) of talking to person after person at our current phone company, AT&T, before someone mentioned that the two phone lines we have now were actually installed years ago by CenturyLink.
My husband got mad at this point and was up on a two-story ladder propped up against a telephone pole, trying to rehang the line. He finally gave up on one of the lines because even with that ladder, he couldn’t get up high enough. That didn’t stop him from trying to rehang the 2ND phone line. He had to cut down the branches of a tree in order to get access to the line and managed, after getting bitten by the tree several times, scratching up his arm badly, to get the line hung.
I spent another day trying to contact CenturyLink. This was iffy, since we are no longer their customer. They finally gave me a repair ticket number. Nothing happened, so I contacted them again and they said they had no record of the ticket number. They finally found it, and told us the technician would be out to the house yesterday between 8 and 5. We had to stay home to be sure we were here to receive him.
A little before 5, I contacted them again. The lady said to give the tech until 7pm. We did, but no action.
My husband stayed home from Lunch Bunch and errands this morning so he would be here if the tech showed up. He didn’t.
I contacted CenturyLink again. She told me the ticket was marked, “completed.” My husband went outside to double check, and the line was still down. I told the lady that and she has now generated ANOTHER repair ticket with a “commitment date of 4/23.”
And so we wait again…. I wonder if ‘character’ SHOWS, like building muscles….
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