Yesterday’s Challenge

My husband ordered a new computer – a large, old-style one. He paid extra for the providers to actually make sure all the parts were compatible, Windows 11 was already installed, and then also paid extra for delivery by the 25th.

Delivery was finally yesterday evening (the 28th) just after 6pm. He received an email saying ‘the package had been delivered.’ When we didn’t find it on the front porch or outside the garage, we went to the bottom of the driveway in the truck. UPS had left the expensive computer just off the street.

To say we were upset is a vast understatement. Just picture two older-than-dirt people trying to pick up a HEAVY (75+pounds) box with no handholds or cutouts into the back of our truck on a STEEP driveway. We finally managed it.

THEN we had the problem of getting it up the three steps through the ‘people door’ in the garage. We used our truck dolly for that after opening the box, fighting to get an inner box out of the shipping box, then opening that to find another inner computer box, getting down to the actual computer plus extra boxes. We had to take down two of our three dog gates because the remaining inner computer box was too large to go through the gate openings, and too heavy for us to even THINK about lifting it above the gates.

The computer is now in the office. My husband is working on changing from his old computer to the new. I THINK he has to pull the hard drives out of the old and put them into the new. There are a million (give or take a few) cables and hook-ups that filled two small boxes. I’m going to give him a wide berth today while he tries to make the changeover.

Last night we wrote (I typed because my husband’s hands were shaking) to both Newegg and UPS about the delivery. We managed to get on chat with Newegg and they agreed to refund what my husband paid for ‘expedited delivery’ – since it was 3 days late and only ‘delivered’ to the bottom of the driveway. We will probably never hear from UPS, but at least we let them know about the problem.