GTCarLot.com
In November of last year, my husband inadvertently backed our 2003 ‘Vette into a truck in the post office parking lot. The truck didn’t have a scratch and the owner looked it over carefully and told us to go on. Our Vette, however, was a different story. There was a huge squashed place on the right rear to the right of the tail light, and part of the adjoining part was dented.
We took it to our wonderful insurance man, Phil Hicks of Shelter, Insurance, and he told us to take the Vette to Greenwood Collision for an estimate. They sent us (and Phil) an estimate. Vettes are not cheap to fix and the back end of the car, plus the adjoining piece, would have to be replaced. The estimate was $3374.65. Thank GOODNESS we were only responsible for the $500 deductible. The insurance company sent us a check for the balance after the deductible was taken out and we were good to go.
The problem was, no one had the body parts we needed. One of them came in a reasonable amount of time, but the other was on backorder. We waited and waited, with Patty, the kind lady who handles the office, calling us with updates, or lack of them. She called us last Monday, telling us the final part had arrived and that we could bring the Vette in for repair.
Today she called, telling us the Vette was ready! My husband was very happy with the job they did. Patty had our bill ready, made us a copy of the check I wrote, and we were on our way.
I told her that I wrote a daily blog, that I had written about Greenwood Collision before, and would do so again. They couldn’t have done a better job for us. No one can help parts not being available. On everything they had control over – the estimate, the ordering parts, the communication, the repair of the vehicle, and handling the payment and paperwork, they could not have done a better job.
I highly recommend both of these companies –
Phil Hicks, Shelter Insurance Company, 1740 W Center St, Greenwood, AR 72936, (479) 996-2171
Greenwood Collision, 2615 W Center St, Greenwood, AR 72936, (479) 996-9922
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